Return Policy for Zaina Marie

Effective Date: October 18, 2026

At Zaina Marie, we want you to love your purchases! We take pride in the products we create and offer. If something isn’t quite right, we’re here to help.

1. Returns

We accept returns on eligible physical products within 14 days of delivery.

To qualify for a return, items must be unused, unworn, and in their original condition, including any original packaging where applicable.

To request a return, please contact us at info@zainamarie.com within 14 days of receiving your order. Please include your order number and the reason for your return.

Returns must be approved before items are shipped back. Return instructions will be provided after your request is reviewed.

2. Non-Returnable Items

The following items are generally considered final sale and are not eligible for returns or exchanges:

• Personalized, customized, or made-to-order products

• Digital downloads and electronically delivered products once access has been provided

• Items that have been used, worn, altered, or damaged after delivery

These exclusions do not apply to products that arrive damaged, defective, or incorrect, or where otherwise required by law.

3. Return Shipping

Customers are responsible for return shipping costs for eligible returns due to a change of mind or personal preference.

Original shipping charges, if any, are nonrefundable unless required by law.

If we shipped an incorrect item or your order arrived damaged or defective, we will work with you to resolve the issue at no additional shipping cost to you.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs if available.

Depending on the circumstances, we may offer a replacement, correction, or refund. Your applicable legal rights are not limited by this policy.

5. Refunds

Once an eligible returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

6. Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, you may return an eligible product under this policy and place a new order.

7. Order Cancellations

We begin processing orders promptly. If you need to cancel an order, please contact us as soon as possible.

Cancellation requests cannot be guaranteed once an order has entered production or has shipped. Eligible delivered products may still be returned under the terms of this policy.

8. Lost or Stolen Packages

If your package is missing or marked delivered but cannot be located, please contact us so we can help review the tracking information and determine appropriate next steps.

We may work with the shipping carrier to investigate missing or misdelivered packages.

9. Contact Us

For return requests, questions, or concerns, please contact:

Zaina Marie, LLC
Email: hello@zainamarie.com
Phone: 571-295-5061
Leesburg, Virginia

We reserve the right to update this Return Policy as needed. Any updates will be posted on this page and will not retroactively change the terms applicable to completed purchases.

Thank you for shopping with Zee!