Frequently Asked Questions (FAQs)

Welcome to Shop with Zee! 💜 Have a question? We’ve gathered answers to some of the most common questions to make your shopping experience easier.

Ordering & Products

How do I place an order?

Browse our shop, select your favorite products, choose any available customization options, and add them to your cart. Follow the checkout instructions to complete your purchase.

Are your products handmade?

Many of our products are handmade, personalized, or designed especially for Shop with Zee. Because of this, slight variations may occur.

Can I request a custom or personalized product?

Absolutely! We love bringing creative ideas to life. Email hello@zainamarie.com to discuss your project, customization options, and pricing.

Do you accept bulk orders or fundraising requests?

Yes! We welcome inquiries from schools, teams, clubs, organizations, and groups interested in bulk purchases or fundraising opportunities. Contact us for availability and custom pricing.

Shipping & Pickup

Do you offer free shipping?

Yes! Standard shipping is included in the price of our physical products shipped within the United States.

How long will my order take?

Processing times vary depending on the product and whether personalization is required. Please check individual product descriptions for specific details. Shipping time is additional.

Can I pick up my order locally?

Yes! Local pickup is available in Leesburg, Virginia, for eligible orders. Select Local Pickup at checkout when available, and wait for pickup instructions before arriving.

Do you ship internationally?

Not at this time. We currently ship physical products within the United States only.

Digital Downloads

How do I receive my digital purchase?

After successful payment, eligible digital products are available through your order confirmation page and/or confirmation email.

Will I receive a physical product when purchasing a digital download?

No. Digital products are delivered electronically and do not include physical items.

Can I return a digital download?

Digital downloads are generally nonrefundable once access has been provided, except where required by applicable law or if there is a problem with the file.

Returns & Order Issues

What if my order arrives damaged or incorrect?

Please contact hello@zainamarie.com with your order number, a description of the issue, and photographs when applicable. We’ll review the situation and work toward an appropriate resolution.

Can I return an item?

Return eligibility depends on the product. Please review our Refunds & Returns policy for details, including exclusions for personalized items and digital downloads.

Still Have Questions?

We’re happy to help!

Email hello@zainamarie.com or visit our Contact Us page.

Thank you for shopping with Zee, where there’s a little something for every part of YOU! 💜💜